gg77 Privacy Policy
Your personal data is treated with the highest level of care at gg77. This Privacy Policy explains exactly what information we collect, how we use it, how we protect it, and what rights you hold as a player on our Bangladesh betting and casino platform.
How gg77 Handles Your Data
Six core principles that define our approach to privacy and the protection of your personal information on the gg77 platform.
Minimal Data Collection
gg77 collects only the data that is strictly necessary to provide you with a safe, verified, and functional betting and casino experience. We do not collect data beyond what is required for account management, payments, and regulatory compliance.
End-to-End Encryption
All data exchanged between your device and the gg77 platform is protected by SSL/TLS encryption. Sensitive financial data, including bKash and Nagad account references, is never stored in plain text on our servers.
No Third-Party Data Sales
gg77 will never sell, rent, or trade your personal information to third parties for marketing or commercial gain. Data is shared only with essential service providers under strict contractual obligations, or where required by law.
Your Rights, Your Control
You have the right to access, correct, or request deletion of your personal data at any time. gg77 provides straightforward mechanisms to exercise your data rights via our support team, subject to applicable legal retention requirements.
Transparent Cookie Use
gg77 uses cookies solely to maintain session state, detect fraud, and improve platform performance. We do not deploy third-party advertising cookies or behavioural tracking cookies. Our cookie practices are detailed in full within Section 6 of this policy.
Defined Retention Periods
Personal data is retained only for as long as is necessary to fulfil the purpose for which it was collected, or for as long as required by applicable law, anti-money laundering regulations, or financial record-keeping obligations.
Complete Privacy Policy
Important: By registering an account or continuing to use the gg77 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, processing, and storage of your personal data as described herein.
- Introduction and Scope
- Data Controller Information
- Personal Data We Collect
- How We Use Your Personal Data
- Legal Basis for Processing
- Cookies and Tracking Technologies
- Data Sharing and Disclosure
- International Data Transfers
- Data Retention
- Data Security
- Your Data Rights
- Children and Minors
- Changes to This Policy
- Contact Us
1 Introduction and Scope
This Privacy Policy ("Policy") describes how gg77 ("gg77", "we", "us", "our") collects, uses, stores, discloses, and protects the personal data of individuals ("you", "your", "Player", "User") who access or use the gg77 online betting and casino platform, accessible at gg77.vu and any associated mobile or desktop applications (collectively, the "Platform").
This Policy applies to all personal data collected through your use of the Platform, including data provided during registration, during the identity verification (KYC) process, through payment transactions, through customer support interactions, and through your general browsing activity on the Platform.
This Policy should be read alongside gg77's Terms & Conditions and Responsible Gaming Policy, both of which are available on the Platform. By using the Platform, you confirm that you have read and understood this Policy and consent to our data practices as described herein. If you do not agree with this Policy, you must cease using the Platform immediately.
gg77 is committed to protecting the privacy of all players on its Bangladesh-focused platform. This Policy is written in plain English so that every player can understand clearly how their data is handled.
2 Data Controller Information
For the purposes of applicable data protection law, gg77 is the data controller in respect of personal data collected through the Platform. This means that gg77 determines the purposes and means by which your personal data is processed.
If you have any questions about this Policy or wish to exercise any of your data rights, you may contact our Data Protection team using the following details:
- Email: [email protected]
- Platform: gg77.vu
- Support Hours: 24/7, English-language support
All data protection enquiries sent to the above address will be acknowledged within two business days and responded to substantively within 30 calendar days, in accordance with applicable data protection obligations.
3 Personal Data We Collect
gg77 collects personal data in the following categories, depending on how you interact with the Platform:
3.1 Registration and Account Data
When you register an account on gg77, we collect:
- Full legal name
- Date of birth (to verify you are aged 21 or above)
- Residential address (including city, district, and postcode)
- Email address
- Mobile phone number
- Username and encrypted password
- Preferred currency (BDT by default for all Bangladesh accounts)
3.2 Identity Verification (KYC) Data
As part of our mandatory Know Your Customer (KYC) process, we may collect:
- Copies of government-issued photo identification (National ID card, passport, or driving licence)
- Proof of address documentation (utility bills, bank statements, or official government correspondence dated within three months)
- Proof of payment method ownership (e.g., a screenshot of your bKash or Nagad account registered in your name)
- Selfie or live photo for biometric verification purposes where required
3.3 Financial and Transaction Data
When you make a deposit or withdrawal, we collect:
- Payment method type (bKash, Nagad, Rocket, Upay, Visa, Mastercard)
- Transaction amounts in BDT
- Transaction timestamps and reference numbers
- Payment account identifiers (mobile number linked to bKash/Nagad; masked card number for card payments)
- Deposit and withdrawal history
3.4 Gaming and Betting Activity Data
As you use the Platform, we automatically record:
- Bets placed, including stake amounts, markets selected, and outcomes
- Casino and slot game sessions, including game titles, session durations, and round outcomes
- Bonus and promotion usage history
- Account balance history
- Responsible gaming tool usage (deposit limits set, cooling-off periods activated, self-exclusion requests)
3.5 Technical and Device Data
When you access the Platform, our servers automatically collect:
- IP address
- Device type, operating system, and browser version
- Screen resolution and device language settings
- Pages visited, clickstream data, and session duration
- Referring URL (the website from which you arrived at gg77.vu)
- Approximate geographic location derived from IP address
3.6 Customer Support Data
When you contact our support team, we collect the content of your communications, including the subject matter of your query, any attachments you provide, timestamps, and the resolution of your request. This data is retained to improve service quality and to maintain a record of dispute resolutions.
gg77 does not collect sensitive categories of personal data (such as racial or ethnic origin, political opinions, religious beliefs, or health data) unless explicitly required for responsible gaming compliance purposes and only with your prior consent.
4 How We Use Your Personal Data
gg77 uses the personal data it collects for the following purposes:
| Purpose | Data Categories Used |
|---|---|
| Creating and managing your account | Registration data, KYC data |
| Verifying your age (21+) and identity | KYC data, registration data |
| Processing deposits and withdrawals | Financial and transaction data, KYC data |
| Providing access to betting and casino games | Account data, gaming activity data |
| Fraud prevention and security monitoring | Technical data, financial data, gaming data |
| Anti-money laundering (AML) compliance | Financial data, KYC data, transaction data |
| Responsible gaming monitoring and intervention | Gaming activity data, account data |
| Personalising your platform experience | Gaming activity data, technical data |
| Communicating bonus offers and account updates | Registration data (email, phone) |
| Responding to customer support requests | Customer support data, account data |
| Platform analytics and performance improvement | Technical data, gaming activity data |
| Complying with legal and regulatory obligations | All categories as applicable |
gg77 will not use your personal data for any purpose that is incompatible with the purposes listed above. If we intend to use your data for a new purpose, we will update this Policy and notify you before doing so.
5 Legal Basis for Processing
gg77 processes your personal data on the following legal bases, depending on the specific processing activity:
- Performance of a Contract: Processing that is necessary to register your account, process payments, and provide betting and gaming services as agreed in our Terms & Conditions.
- Legal Obligation: Processing that is required to comply with applicable laws, including anti-money laundering (AML) obligations, age verification requirements, and financial record-keeping laws.
- Legitimate Interests: Processing carried out for the purposes of fraud prevention, platform security, responsible gaming monitoring, and platform analytics — where these interests are not overridden by your fundamental rights and freedoms.
- Consent: Processing that relies on your freely given, specific, and informed consent — including the sending of marketing communications and the use of non-essential cookies. You may withdraw consent at any time by contacting [email protected], though withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
6 Cookies and Tracking Technologies
6.1 What Are Cookies
Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits, maintain your session state, and gather information about how you interact with the site. gg77 uses cookies and similar technologies (such as local storage and session storage) on the Platform.
6.2 Types of Cookies Used by gg77
- Strictly Necessary Cookies: These cookies are essential for the Platform to function and cannot be switched off. They are set in response to actions you take, such as logging in, setting deposit limits, or adjusting account preferences. Without these cookies, the Platform cannot operate correctly.
- Performance and Analytics Cookies: These cookies collect anonymous information about how visitors use the Platform — for example, which pages are visited most often and whether users encounter error messages. This data helps us improve the Platform. These cookies do not collect information that identifies individual users.
- Functionality Cookies: These cookies allow the Platform to remember choices you have made — such as your language preference or display settings — and to provide enhanced, personalised features. They are not used to track your browsing activity on other websites.
6.3 What We Do Not Use
gg77 does not use third-party advertising cookies, retargeting cookies, or behavioural tracking technologies that follow you across unrelated websites. We do not partner with advertising networks that deploy cookies on our Platform for cross-site tracking purposes.
6.4 Managing Cookies
Most web browsers allow you to control cookies through their settings. You can configure your browser to refuse all cookies, or to alert you when cookies are being sent. However, disabling strictly necessary cookies will impair the functionality of the Platform, and you may be unable to log in or complete transactions if these cookies are blocked. Refer to your browser's help documentation for instructions on managing cookie settings.
7 Data Sharing and Disclosure
gg77 does not sell, rent, or trade your personal data. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:
7.1 Payment Service Providers
To process deposits and withdrawals, we share necessary transaction data with our payment partners, including bKash, Nagad, Rocket, Upay, and card processing networks (Visa, Mastercard). These providers act as data processors and are contractually bound to process your data only on our instructions and in accordance with applicable data protection standards.
7.2 Identity Verification Providers
To fulfil our KYC and age verification obligations, we may share your identification documents and personal details with authorised third-party identity verification services. These providers process your data solely for verification purposes and are bound by confidentiality agreements.
7.3 Game Software Providers
Third-party game studios and platform providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive limited technical session data — such as player session tokens, game round identifiers, and stake amounts — strictly to facilitate game delivery and fair play auditing. These providers do not receive your full personal profile.
7.4 Fraud Prevention and Security Services
We may share technical data (including IP addresses, device fingerprints, and transaction patterns) with fraud prevention service providers for the purpose of detecting and preventing fraudulent activity, money laundering, and other financial crimes.
7.5 Legal and Regulatory Authorities
gg77 may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other governmental authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of gg77, its players, or the public.
All third parties with whom gg77 shares personal data are required to implement appropriate technical and organisational measures to protect that data. gg77 does not permit third parties to use your data for their own independent marketing purposes.
8 International Data Transfers
gg77 operates the Platform primarily for players in Bangladesh. However, in order to deliver the Platform's services, certain personal data may be processed by our technology partners, game studios, and infrastructure providers whose servers are located outside Bangladesh.
Where personal data is transferred outside your country of residence, gg77 takes appropriate steps to ensure that an adequate level of data protection is maintained. This may include relying on data transfer mechanisms such as contractual safeguards, standard contractual clauses, or equivalent data protection frameworks recognised under applicable law.
By using the Platform, you acknowledge that your personal data may be transferred to and processed in countries outside Bangladesh, and you consent to such transfers as described in this Policy.
9 Data Retention
gg77 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or for as long as required by applicable law. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account and registration data | Duration of account plus 5 years after closure |
| KYC and identity verification documents | Duration of account plus 5 years after closure |
| Financial transaction records | Minimum 5 years from the date of transaction |
| Gaming and betting activity logs | Duration of account plus 2 years after closure |
| Customer support correspondence | 3 years from the date of last interaction |
| Technical and device access logs | 12 months on a rolling basis |
| Self-exclusion records | Permanently, to prevent re-registration during exclusion period |
Where longer retention periods are required by applicable anti-money laundering regulations, financial reporting laws, or court orders, those periods will take precedence over the above. At the end of the applicable retention period, personal data is securely deleted or anonymised in such a way that it can no longer be associated with any individual.
10 Data Security
gg77 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- SSL/TLS Encryption: All data transmitted between your device and gg77's servers is encrypted using industry-standard SSL/TLS protocols. This applies to all pages of the Platform without exception.
- Password Hashing: Account passwords are stored using one-way cryptographic hashing algorithms. gg77 does not store passwords in plain text and cannot retrieve your password — only reset it through a verified process.
- Access Controls: Access to personal data within gg77's systems is restricted to authorised personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
- Fraud Monitoring: gg77 operates continuous real-time monitoring of transactions, login activity, and session behaviour to detect and respond to suspicious activity promptly.
- Regular Security Reviews: gg77's security infrastructure and practices are reviewed and updated regularly to address emerging threats and industry best practices.
Despite these measures, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential. If you suspect that your account has been compromised, please contact us immediately at [email protected].
11 Your Data Rights
As a data subject, you hold the following rights in respect of the personal data that gg77 holds about you. To exercise any of these rights, please contact our support team at [email protected] in writing.
Right of Access
You may request a copy of the personal data gg77 holds about you, along with information about how and why it is being processed.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated promptly.
Right to Erasure
In certain circumstances, you may request that we delete your personal data. This right is subject to legal retention obligations and may be limited where data must be retained for regulatory compliance.
Right to Restriction
You may request that we restrict the processing of your personal data in certain circumstances, for example while the accuracy of the data is being contested.
Right to Portability
Where processing is based on your consent or on a contract, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
Right to Object
You may object to processing of your personal data where it is carried out on the basis of legitimate interests, including profiling for platform personalisation purposes.
Right to Withdraw Consent
Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
Right Not to Be Profiled
You have the right not to be subject to a decision based solely on automated processing, including profiling, where such a decision produces significant legal or similarly significant effects on you.
gg77 will respond to all valid data rights requests within 30 calendar days of receipt. In complex cases this period may be extended by a further 60 days, in which case we will notify you of the extension and the reasons for it. We may ask you to verify your identity before processing a data rights request, to ensure that personal data is not disclosed to an unauthorised party.
Please note that certain rights are not absolute and may be subject to limitations or exemptions under applicable law — for example, where data must be retained for legal compliance, AML obligations, or to resolve an active dispute. gg77 will always explain clearly if a limitation applies to your request.
12 Children and Minors
The gg77 platform is strictly intended for adults aged 21 years and above. gg77 does not knowingly collect personal data from any person under the age of 21. Age verification is a mandatory step in the registration process, and gg77 reserves the right to request additional documentation to confirm a player's age at any point.
If gg77 discovers or is notified that personal data has been collected from a person under the age of 21 without proper parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on the Platform, please notify us immediately at [email protected] so that we can investigate and act accordingly.
21+ Only: gg77 is exclusively for players aged 21 and above. Underage gambling is illegal and harmful. If you are under 21, please do not attempt to register or use this Platform.
13 Changes to This Policy
gg77 reserves the right to update or modify this Privacy Policy at any time in response to changes in applicable law, regulatory requirements, business practices, or Platform features. When we make material changes to this Policy, we will:
- Update the "Last Updated" date at the top of this Policy;
- Display a prominent notice on the Platform informing players that the Policy has been updated;
- Where required by law or where the changes materially affect your rights, seek your renewed consent before the changes take effect.
We encourage you to review this Policy periodically to stay informed about how gg77 is protecting your personal data. Your continued use of the Platform after any changes to this Policy are posted will constitute your acceptance of those changes, to the extent permitted by applicable law.
14 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way gg77 handles your personal data, please do not hesitate to get in touch with our Data Protection team:
- Email (plain text — not a clickable link): [email protected]
- Response time: Within 2 business days for initial acknowledgement; within 30 days for substantive response
- Language: English
- Support hours: 24 hours a day, 7 days a week
We are committed to resolving all privacy-related queries fairly, promptly, and transparently. Your trust is fundamental to everything we do at gg77, and we take all data protection matters with the utmost seriousness.
Ready to Play on gg77?
Now that you understand how gg77 protects your personal data, explore our full range of games and sports betting markets — built exclusively for players in Bangladesh.